A truck driver drives a heavy vehicle such as a truck or a tractor-trailer with a capacity of atleast 26,000 pounds Gross Vehicle Weight (GVW), primarily to pick up and deliver industrial goods.
A truck driver usually drives a heavy truck, or tractor trailer transporting different kinds of heavy loads.
Key attributes - The interviewer is looking for a candidate who is reliable, trustworthy, flexible, and who can drive for many hours a day. Craft and practice your answers for below frequently asked delivery driver interview questions such that it shows you have these attributes.
By asking this question, the interviewer wants to see if you have the passion, skill set and experience required to be a heavy truck driver.
Best way to answer this question is to briefly talk about yourself and your experience such that the key attributes - reliability, trustworthiness, flexibility, and customer friendliness are demonstrated.
Example - 'I have five years of experience in service delivery industry, including four years as a truck driver for companies XYZ and ABC (shows that you have relevant experience). I'm passionate about serving and solving customer problems (shows that you are customer friendly), I like to be on the go in fast paced environments, even during weekends (shows that you flexible), and aim to service the customer on time and without any damages to the goods (shows that you are reliable and trustworthy).'
You can answer this question similar to the previous questions - by saying that you want to service customers, you like to be on the road driving for many hours, and that you are flexible and reliable.
Example - 'I'm passionate about serving customers, talking to them, and solving their problems. I also like to work in fast paced work environments, and meeting delivery time lines. In addition, I love to drive and want to be on the go as much as possible. A truck driver job provides me these opportunities. '
By asking this question, the interviewer wants to see if you are flexible in your work timings.
Answer the question by specifying your preferable days and times of work. But in addition, also provides some alternative times which conveys to the interviewer that you are flexible.
Example - 'I can work 1:00pm - 8:00pm everyday. I cannot work after 8:00pm on weekdays since I attend night collage classes. But I can work after 8:00pm on weekends if needed. I can work before 12:00pm as well whenever needed.'
It is expected that you have a clean driving record with out any major accidents or violations. If you do have a violation on your record then say so, and explain the circumstances in which you received the violation.
This is a frequently asked delivery driver interview question since it is a common scenario in the delivery driver job.
In this scenario the interviewer wants to see that you remain calm, you follow the rules, you communicate to the customer, and you communicate to your supervisor.
You can answer the question as follows.
'If I'm stuck in traffic or getting delayed for any other reason...
- I would find a safe place to park, or use my headset (shows that you are calm and follow the rules)
- call the customer, inform him/her about the delay, apologize, and provide expected ETA (shows that you have good communication skills)
- Call my supervisor and inform him about the unexpected delay and the ETA for delivery (shows that you have good communication skills and you follow the company rules)'
This is a frequently asked delivery driver interview question as well and is a common scenario in the delivery driver job.
In this scenario the interviewer wants to see that you remain calm, polite to the customer, listen to the customer, solve the customer's issue if it is in your hands, or politely direct the customer to call the company if it is an issue that you cannot solve.
You can answer the question as follows.
'I would do the following if come across an upset or irate customer.
- I would remain calm, be polite, and listen to the problem or issue that the customer is upset about.
- I would repeat the issue back to the customer just to make sure that I understood the issue correctly.
- If it is an issue that I'm responsible for, or an issue I could fix, or an issue due to (example delayed delivery), I would apologize and explain the reason for the issue or resolve the issue.
- If it is an issue that I cannot fix or do not have the authority to resolve, then I would politely say that I'm only responsible for the delivery and ask the customer to call the company.'