A delivery driver drives a light vehicle primarily to pick up and deliver packages, food, and merchandise such as groceries.
A delivery driver usually drives a light truck, van, car or in some cases even a two wheeler. The vehicle is either provided by the company or is owned by the delivery driver.
Some of the common delivery driver jobs are -
Package Delivery Drivers- Package delivery drivers are hired by companies such as Amazon, UPS, FedEx, USPS etc.
Food Delivery Drivers - Food delivery drivers (Pizza, Restaurant pick up) are hired by companies such as Dominos, DoorDash, Uber Eats, etc.
Grocery Delivery Drivers - Grocery delivery drivers are hired by companies such as Instacart, Safeway, Krogers etc.
Let's take a brief look at the key job duties, success traits, and job skills of delivery drivers - which will help you to prepare for and answer your delivery driver interview questions in a more impactful way.
Delivery Driver Job Duties - Delivery drivers primary job is to deliver goods to customers on time. In addition, other job duties include taking payments, getting customer signatures, answering customer questions, updating paperwork, etc.
Delivery Driver Success Traits - Delivery Drivers require good interpersonal and communication skills, customer management skills, and time management skills. Delivery drivers must be reliable, trustworthy, and flexible.
Delivery Driver Job skills - Delivery Drivers require experience with driving a car or light vehicle, using GPS devices, using apps on smart phones, simple math calculation to take and return money, etc.
By asking this question, the interviewer wants to see if you have the passion, skill set and experience required to be a delivery driver.
Best way to answer this question is to briefly talk about yourself and your experience such that the key attributes - reliability, trustworthiness, flexibility, and customer friendliness are demonstrated.
Important - Do not specify your hobbies, personal details, or family details unless specifically asked for.
'I have five years of experience in service delivery industry, including four years as a delivery driver for companies XYZ and ABC (shows that you have relevant experience). I'm passionate about serving and solving customer problems (shows that you are customer friendly), I like to be on the go in fast paced environments, even during weekends (shows that you flexible), and aim to service the customer on time and without any damages to the goods (shows that you are reliable and trustworthy).'
Take the opportunity of this question and highlight your key strengths. But make sure to mention those strengths that will add value to this particular job position.
Let’s take a look again at the success traits required for this job position –interpersonal and communication skills, customer management skills, time management skills, reliability, honesty, trustworthiness, and flexibility, etc.
Use some of these traits as your strengths.
'My greatest strengths that would add value to this job are my customer management and communication skills (strengths specific to this job position). My passion...' see complete answer in eBook
Yes, you would certainly like to answer 'I do not have any weaknesses', but that is not what the interviewer is expecting, so be prepared to list out some weaknesses. The trick is to specify a positive attribute, but put a negative spin on it.
Important - do not mention any of the key success traits required for this job as one of your weakness. For example, do not say 'communication is my weakness' or 'driving for a long time is my weakness'.
'I cannot think of any major weaknesses that would impact my job (Convey that your weaknesses will not majorly impact this particular job), but ...' see complete answer in eBook ($5.00 only)
By asking this question, the interviewer wants to assess your interest and commitment in the job as a delivery driver.
Best way to answer this question is to highlight your interest and passion for some of the success traits needed for this job.
For example, you can answer this question by saying that you want to service customers, you like to be on the go in fast paced work environments, and that you are flexible and reliable.
''I'm passionate about serving customers, talking to them, and solving their problems. I also like to ...' see complete answer in eBook ($5.00 only)
By asking this question, the interviewer wants to assess your knowledge about their company and its products.
Spend some time researching and knowing more about the company before the interview.
Learn what the company’s products are, what makes them unique, what differentiates them from their competitors, etc.
Once you have above data points, then you should be able to answer this question easily and efficiently - highlighting your own skills and interests, plus highlighting why you would like to work for the company.
'I have been a customer of your company for a long time and love the products. I find ...' see complete answer in eBook ($5.00 only)
By asking this question, the interviewer wants to see if you are flexible in your work timings.
Answer the question by specifying your preferable days and times of work. But in addition, also provides some alternative times which conveys to the interviewer that you are flexible.
'I can work 1:00pm - 8:00pm everyday. But I cannot work after ...' see complete answer in eBook ($5.00 only)
You will be asked this question if the company does not provide its car, van or truck for delivery. If you do not own a car but have access to a family member's car then say so.
It is expected that you have a clean driving record with out any major accidents or violations. If you do have a violation on your record then say so, and explain the circumstances in which you received the violation.
This is a frequently asked delivery driver interview question since it is a common scenario in the delivery driver job.
In this scenario the interviewer wants to see that you remain calm, you follow the rules, you communicate to the customer, and you communicate to your supervisor.
'If I'm stuck in traffic or gtting delayed for any other reason...' see complete answer in eBook ($5.00 only)
This is a frequently asked delivery driver interview question as well and is a common scenario in the delivery driver job.
In this scenario the interviewer wants to see that you remain calm, polite to the customer, listen to the customer, solve the customer's issue if it is in your hands, or politely direct the customer to call the company if it is an issue that you cannot solve.
'I would do the following if come across an upset or irate customer.
- I would remain calm, be polite, and listen to the problem or issue that the customer is upset about...' see complete answer in eBook ($5.00 only)